49eronline.co.uk
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About Us 49er Online is managed by Surf-Wax, a small business based in Exeter, Devon. We are an internet business only, we do not operate a high street shop. If you want to talk to us our number is 01329 663883 (UK office hours). Alternatively you may contact us by using our email form. |
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Delivery Info All orders up to 2 kilos are delivered for £2.50, over 2 kilos is £5.00 regardless of the item(s) purchased. (UK Mainland) We have an express delivery, please call us to confirm the item is in stock before selecting express delivery. At present the website only takes orders for delivery within the UK. For all other delivery options please contact us via our email form or phone. All overseas orders are not binding until you have received and accepted the delivery cost. |
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Credit Card Security We use PayPal to process credit card payments (www.paypal.co.uk). Paypal is a global company offering online credit card processing on their secure servers. Your card details are safe, Paypal does not pass your card detail to us. |
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Terms We reserve the right to decline or rescind any order and refund your payment. We cannot be held responsible for errors in product descriptions or pricing arising from editorial or advertising or typographical errors on our part. We retain the right to refuse to fulfill an order if it has been priced incorrectly. All products sold on this site are subject to the distance selling regulations. You have the right to cancel your order, you can cancel your order at anytime after placing the order and up to 7 days after receiving the goods. (The 7 working day cancellation period starts the "day after" the day that the goods are received.) All cancelled orders are expected to be returned to us unopenend and in a saleable condition. We do not refund the cost of returns for cancelled orders. Distance selling regulations state that you have a duty of care to return goods in good and saleable condition. In the event of faulty goods we will refund the cost of return delivery. We will refund your money within 30 days of receiving the returned goods. EU Distance Selling Directive can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| If you want to talk to us our number is 01329 663883 (UK office hours). Alternatively you may contact us by using our email form. |
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Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) . We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future nor pass your address to others. The information we will collect about you includes: name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser unless modified. Email us for any further information. All credit card detail is not passed to us. We operate an opt-in mailing list. We do not pass this information on to any other party. There will be a maximum of 12 mailings in one year. |
